Where do you ship from? We ship from New York City, NY.
Do you charge sales tax? No
What currency are the prices displayed in? USD
What is your standard FREE shipping service? We offer free standard shipping via USPS parcel post, which is 5-7 business days delivery time.
When will my order ship? Luckjewels.com ships Monday to Friday excluding holidays, and all orders are shipped within 1-2 days of purchase.
I need my order fast do you offer Expedited or Next Day Shipping? Yes we offer both. For your item to go out Next Day Air that same day, your order must be submitted by 10am EST, otherwise it will ship out the following day. Expedited priority shipment is delivered in 2-5 business days.
Do you offer wholesale discounts if I buy a large quantity? Yes, if you spend more then $150.00 in our store you qualify for up to 50% off. Call us to order or go to our Wholesale Club Page.
Do you ship internationally? Yes, LuckJewels.com ships internationally. At checkout you will be able to choose your desired country and shipping method.
When shipping internationally, will I be charged import duties and taxes? Each Country has different import duties, customs and tax thresholds. For additional information, please contact us and also your local customs office in your country.
Do you ship to to PO Boxes? Yes we ship to PO boxes.
Can I cancel or modify my order? Once an order has been made it can be cancelled or modified within 2 hours after your purchase time. After the 2 hour period your order is locked in our system and is processed to ship. To send requested changes please email us at firstname.lastname@example.org or call 1-866-288-LUCK (5825)
Can I return my item? Yes, you may exchange or return your item within 30 days/14 days.
Do you offer warranty on your items? Yes, we offer a full 30 day warranty on your purchased item, so if your item breaks send it back for an exchange within those 30 days.
Is my credit card secure? Yes, we utilize a variety of security measures to maintain the privacy and safety of your personal information. All customer contact information are contained behind a “firewall“ and only accessible by a limited number of employees who have special access right. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology directly to the banking system and then immediately disposed of when the transaction is complete.
Will you share my information with anyone? We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use
Remember, we are here to help and want to hear from you. For additional questions, concerns or comments with regards to the service you have experienced in placing orders on, or using, this website questions, please contact our customer services team at email@example.com. Your comments/queries will be answered within 24-48 hours.